Complaints

Complaints Procedure

At Affidea, we are committed to providing high-quality care and service to all our patients. We welcome feedback and take all complaints seriously, as they help us improve our services.

If you are unhappy with any aspect of your experience, we encourage you to let us know so we can investigate and resolve the issue as quickly as possible.

How to make a complaint

You can raise a complaint by contacting us using the details below:

Email: quality@affidea.com

Please provide as much detail as possible, including your name, contact details, the location you attended (if applicable), and a description of your concern. This will help us investigate your complaint efficiently.

What happens next

Once we receive your complaint, we will:

• Acknowledge your complaint within a reasonable timeframe

• Review the details and carry out an investigation where appropriate

• Keep you informed of progress where necessary

• Provide a response outlining our findings and any actions taken

We aim to resolve complaints as quickly as possible, however more complex cases may take longer to investigate.

Confidentiality

All complaints are handled in confidence and in line with applicable data protection requirements.

Further steps

If you are not satisfied with the outcome of your complaint, you may be able to escalate your concerns to an appropriate external body. Details can be provided upon request.